Pandemic Induced Vacation!
With the current situation of new bikes not available until October and parts impossible to get through normal channels, we have made the decision to temporarily close the shop for a few weeks starting Wednesday August 26th and re-opening on Wednesday September 23rd.
It would be easier to list the parts we can get than the parts we cannot but suffice it to say that without brake and shift cables, brake pads, tires, tubes, cassettes, freewheel, shifters, bottom brackets, cranks, wheels, etc. it is very hard to run a bike shop!
A lot of people have asked why this happened and when it will end. In my opinion, it started with the tariffs and companies looking to move some manufacturing capacity out of China and reduce capacity in China. Then when Covid hit initially, China shut down its manufacturing. When China should have been ramping up manufacturing again, Covid hit the US in March and initially companies figured bike sales would go in the tank like everything else so they were making plans to limit production and avoid warehouses full of unsold bikes. It wasn't until May that they realized what was happening and tried to ramp up production but it was too late and we have been behind a power curve of demand ever since!
Its not getting better any time soon either. I am hopeful that maybe in the spring next year, availability of most items will be restored. While we are closed we are hoping to re-stock parts, re-charge our batteries and hit the ground running or at least walking fast when we re-open in September!
Mojo Cycles has been closed during April to help slow the spread of the virus. Starting May 1st, Mojo Cycles is going to begin operations again but initially we will be operating curbside only.
The current plan is to allow curbside drop offs in the mornings from 10 AM to 1 PM and scheduled pickups in the afternoon from 4 PM to 6 PM. Please try and accommodate these times if possible. If it is a same day repair we may be able to handle it while you are there with your bike or you may have to pick it up during the afternoon pickup. In all cases, pickups will be arranged and payment will be taken by phone so the process will be as quick and painless as possible!
We are still working the details out and some changes will be expected as we try and serve the community as best as we are able and still keep everyone safe!
COVID-19 Update 3
The summer of Covid! The last few months have been both frustrating and rewarding. A couple of people couldn't wait 15 minutes to drop off their bikes and one person complained because we didn't answer the phone ( we get ~75 calls/day) but overall it has been very rewarding keeping the shop open during this pandemic, serving the local bike community and helping parents get their families out of the house!
Since we re-opened in May, we have processed over 1,000 bikes. Since we have such limited storage, the turnover has been insane. We really appreciate the fact that most of the bikes have been picked up quickly after we let you know it was ready. As an aside, some of you folks need to set up or empty your voice mailbox!
Closing on Tuesdays during this pandemic has been great for our productivity. Some people have thought we closed to get some extra time off, but in reality it has allowed us to focus 100% on bike repairs Mondays and Tuesdays and has allowed us to keep our average turnaround time for a full bike tune-up to around 11 days. It has also made for some long days and we are all getting a little worn out!
With the current situation of bikes not available until Fall and parts hard to source, we have made the decision to temporarily close the shop for a few weeks (a.k.a. taking a break) starting Wednesday August 26th and re-opening on Wednesday September 23rd. Also, since we will need to make sure we can get all the bikes to their owners, please note that the THE LAST DAY FOR DROP-OFFS will be Thursday August 6th! After that, we can still do small repairs but in most situations we will not be keeping the bikes for any longer terms repairs.
Thanks to everyone for all of the support and patience the last few months. We feel blessed to be in such a wonderful community!
COVID-19 Update 2
Mojo Cycles has been open in a limited capacity for a couple of weeks now and we have been trying to limit exposure and operate safely. As many of you know we were closed the entire month of April to help slow the spread of the virus. I want to thank everyone for both their patience and efforts to support us during this time. We have decided to modify our operations based on what we have learned so far.
New bike sales.
Cannondale bikes under $1,000 are sold out and we do not yet even know when the new models will arrive! This sounds great and maybe it is for Cannondale and the other bike manufacturers but it really means we cannot sell new bikes this summer. Apparently, the stay at home order equated to buy a bike!
Repair parts are really hard to source right now so even that aspect of the business is challenging now. Parts become available and then sell out again almost immediately. Your repair may take longer to turn around or we may have to use different parts than we normally use.
We are going to close the shop on Tuesdays and we will not be accepting bikes for repairs on Wednesdays. We would like as many people as possible to PICK UP on Wednesdays if you can!
We will accept bikes on Thursday and Fridays for our tune up service and repairs. We would like to keep Saturdays open as much as possible for everyone who cannot get here during the week.
When possible and especially when you are dropping off bikes we would like to only have one customer in the shop at a time. When bringing in a bike, please leave your bike(s) outside and we will come out to evaluate. It is just safer for all of us to be outside and to minimize the number of people in the shop!
Of course, we will do everything we can to help and we really appreciate that everyone is trying to stay safe.
Wednesday 10-6 (Pickups only)
Thursday 10-6 (Pickups and Drop off)
Friday 10-6 (Pickups and Drop off)
105 W Charles Street
Matthews, NC 28105